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Privacy Policy

The Website www.graphcraft.co.za sells Diaries, Folders, Books etc. online. The use of any product or service bought from this Website is at the purchaser’s risk. The purchaser/ user indemnifies and holds the Provider harmless against any loss, injury or damages which may be sustained as a result of using the products sold on the Website.

The private information required for executing the orders placed through the e-commerce facility, namely the User’s personal information and credit card details, delivery address and telephone numbers will be kept in the strictest confidence by the Provider and not sold or made known to third parties. Only the necessary information, that is the delivery address and contact phone number will be made known to third parties delivering the product. Credit card details are not kept by the Provider under any circumstances.

The Provider cannot be held responsible for security breaches occurring on the User’s electronic device (Personal Computer or other electronic device used to browse the Website), which may result due to the lack of adequate virus protection software or spyware that the User may inadvertently have installed on his/her device.

The Provider will supply all goods to the delivery company in good order. The Provider will not be held liable for the condition of goods arriving at the User’s chosen delivery address.

Privacy: casual surfing

The User may visit the Website without providing any personal information. The Website servers will in such instances collect the IP address of the User computer, but not the email address or any other distinguishing information. This information is aggregated to measure the number of visits, average time spent at the Website, pages viewed, etc. Provider uses this information to determine use of the Website, and to improve Content thereon. Provider assumes no obligation to protect this information, and may copy, distribute or otherwise use such information without limitation.

Delivery Information


Shipping Method Options

There is a flat rate for shipping and orders are delivered nationwide in South Africa ONLY.

Shipping takes place either through courier or post office depending on the following:

Our first choice of delivery is Post Office, normally within 7 after payment has reflected in our bank account.You will receive a collection slip from the post office advising you your parcel has arrived and is waiting at the post office counter.

 The couriers we make use of only deliver to certain major centres. If delivery is requested via courier this will incur additional delivery costs, is door to door and  normally in 2 – 3 working days after payment has reflected in our bank account.

Deliveries do not take place over weekends and public holidays and could be delayed if stock is not readily available, however we will inform you of this and then give you the option to ammend your order, request a refund or wait for stock to come in. (See refund and return policy below)

Orders are only released once payment is received and reflected in the bank account.

Orders placed over a weekend or public holiday will only be processed on the next working day.

Once the order is shipped you will receive an e-mail confirming shipment including any tracking information if applicable.

All items purchased from Graphicraft Store are made pursuant to agreements with shipping and delivery agents and risk of loss pass from Graphicraft Store to such agents upon delivery of any item to such carrier.